Workflow feature

Autopilot Mode: Loyalty Scanning Without Slowing the Queue

Autopilot Mode adds stamps in the background when customers scan their card with an external scanner. The queue keeps moving and the customer can check reward progress later on their phone.

This workflow is built for businesses where speed matters more than a long loyalty interaction at the counter. The customer still uses the same Apple Wallet or Google Wallet card, but the stamp moment becomes a fast background step instead of a kiosk session or staff conversation.

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Background stamp validation External scanner at the counter Best for rush-hour queues Customer checks progress on the phone

Equipment and counter setup checklist

Autopilot Mode works best when the scan moment is already part of the counter rhythm. The goal is not to build a second kiosk, but to add loyalty to the existing high-speed workflow.

External scanner at the active counter

Use a scanner that already fits the counter setup so staff do not need to switch devices or move away from the order and payment flow.

Clearly visible wallet card scan point

Customers should immediately understand where to present the Apple Wallet or Google Wallet card for the fastest possible scan.

Reliable browser or station connection

Autopilot depends on a steady connection so the stamp can be processed in the background without forcing a manual retry in the middle of a queue.

Simple reward expectation for staff

The team should know whether the reward is simply tracked on the card, revealed later, or handed off through a separate Smart Voucher or Redeem Code flow.

Fallback assisted option

Keep a backup path for first-time customers or unusual cases so a missed scan does not become a stressful counter moment.

How Autopilot Mode works in a busy queue

The ideal Autopilot flow is short, predictable, and almost invisible to the rest of the line. Customers get loyalty credit without turning checkout into a long extra step.

Step 1 01

The customer joins once and saves the card

On the first visit, the customer scans a QR code and saves the loyalty card to Apple Wallet or Google Wallet for future use.
Step 2 02

At the next visit, the customer opens the wallet card

The saved card is ready on the phone before or during checkout, so the customer does not need to search for a separate app or login.
Step 3 03

The card is scanned with the external scanner

The scan happens at the active counter while the staff continues the service flow. The loyalty moment stays short and does not depend on a shared kiosk screen.
Step 4 04

7stamp adds the stamp in the background

Autopilot Mode records the visit in the background so the queue can keep moving instead of waiting for a long on-screen reward interaction.
Step 5 05

The customer checks progress or reward status on the phone

After the scan, the customer can see updated progress and any reward outcome on the wallet card without interrupting the next order in line.

Best industries for Autopilot Mode

Autopilot Mode is strongest where speed, repeat traffic, and short transactions matter more than a guided loyalty experience at the counter.

Coffee shops and morning rush counters

A quick scan is easier to fit into a coffee queue than a longer kiosk step, especially when many regulars arrive in a short time window.

Bakeries and takeaway counters

The workflow fits businesses with fast-moving orders, frequent repeat customers, and limited room for a second interaction surface near checkout.

Food halls, pickup windows, and express service points

Autopilot helps when the team should stay focused on order handoff and speed while loyalty quietly runs in parallel.

Busy retail counters with short transactions

Useful for shops that want repeat-visit rewards but do not want staff to stop and explain a self-service tablet to each customer.

Autopilot Mode vs Self-Service Kiosk

Both workflows reduce staff involvement compared with a fully staff-led loyalty process, but they solve different counter realities. Autopilot is built for the fastest possible scan moment, while kiosk mode gives the customer a more visible self-service interaction.

Primary goal

Autopilot Mode: Keep the live queue moving by making loyalty a background scan step
Self-Service Kiosk: Let customers handle the loyalty interaction on a shared screen near checkout

Main hardware

Autopilot Mode: External scanner at the active counter or service station
Self-Service Kiosk: Customer-facing tablet or browser screen positioned near checkout

Customer action length

Autopilot Mode: Very short: present the wallet card and continue the order flow
Self-Service Kiosk: Longer: scan on the kiosk and follow the on-screen self-service step

Reward visibility moment

Autopilot Mode: The customer checks updated progress or reward status later on the phone
Self-Service Kiosk: The kiosk can show progress and the next reward action immediately on screen

Best environment

Autopilot Mode: Rush-hour counters, tight spaces, short transactions, fast pickup
Self-Service Kiosk: Locations with a natural pause, extra space, or a self-service-friendly layout

Counter coaching needed

Autopilot Mode: Very little once customers understand where to scan
Self-Service Kiosk: Low after adoption, but first-time users may still need orientation to the kiosk

Need	Autopilot Mode	Self-Service Kiosk
01 Primary goal	Keep the live queue moving by making loyalty a background scan step	Let customers handle the loyalty interaction on a shared screen near checkout
02 Main hardware	External scanner at the active counter or service station	Customer-facing tablet or browser screen positioned near checkout
03 Customer action length	Very short: present the wallet card and continue the order flow	Longer: scan on the kiosk and follow the on-screen self-service step
04 Reward visibility moment	The customer checks updated progress or reward status later on the phone	The kiosk can show progress and the next reward action immediately on screen
05 Best environment	Rush-hour counters, tight spaces, short transactions, fast pickup	Locations with a natural pause, extra space, or a self-service-friendly layout
06 Counter coaching needed	Very little once customers understand where to scan	Low after adoption, but first-time users may still need orientation to the kiosk

Autopilot Mode FAQ

What is Autopilot Mode?

Autopilot Mode is a high-speed loyalty workflow for busy counters. Customers scan their wallet card with an external scanner, and 7stamp adds the stamp in the background so the queue keeps moving.

What businesses get the best results from Autopilot Mode?

Autopilot Mode works best for coffee shops, bakeries, takeaway counters, food pickup points, busy retail, and other high-traffic businesses where loyalty should not slow the line.

What equipment does Autopilot Mode need?

At minimum, you need the normal 7stamp wallet card flow plus an external scanner at the active counter and a stable connection for the background stamp event.

How is Autopilot Mode different from Self-Service Kiosk?

Autopilot Mode is optimized for the shortest possible scan moment at a live counter. Self-Service Kiosk is better when customers can spend a few extra seconds interacting with a shared tablet or browser screen near checkout.

Can customers still see their reward progress in Autopilot Mode?

Yes. The stamp is added in the background, and the customer can check updated progress or reward status on the wallet card after the scan instead of holding up the queue.

Next step

Turn rush-hour loyalty into one fast background step

If your team already operates in a high-speed counter environment, Autopilot Mode helps you keep the familiar stamp-card habit without turning checkout into a longer conversation.

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