Tablet or customer-facing screen
Use a tablet or browser-based screen near checkout so customers can easily scan without handing their phone to staff.
Workflow feature
Self-Service Loyalty Kiosk for Digital Stamp Cards
A self-service loyalty kiosk lets customers scan their own wallet stamp card on a tablet near checkout, collect stamps, and redeem rewards with little or no staff involvement.
With 7stamp, the customer keeps the loyalty card in Apple Wallet or Google Wallet and uses a customer-facing tablet or browser screen to interact with the program. That means the business can keep the queue moving without giving up a simple repeat-visit reward flow.
Hardware and setup checklist
A kiosk setup does not need to be complicated. Start with a clean customer-facing device, a stable placement, and one clear action for the customer to complete.
Stable stand and visible placement
Place the kiosk where the customer naturally pauses after payment or before pickup, and keep the screen easy to reach and see.
Reliable power and connection
Keep the device charged or plugged in and make sure the browser flow can stay available throughout the service day.
Simple on-screen instruction
Use one clear message such as “Scan your wallet card here” so the kiosk does not become a second training task for staff.
Fallback assisted flow
Keep a simple staff-assisted option available for customers who need help the first time or when the kiosk is temporarily unavailable.
How the kiosk flow works for the customer
A good kiosk experience feels natural and fast. The customer should understand the next step immediately, see stamp progress clearly, and move on without slowing the line.
- Step 1 01
Join or open the saved card
A customer joins by QR code the first time, then opens the same loyalty card from Apple Wallet or Google Wallet on future visits.
- Step 2 02
Scan at the kiosk
The customer scans the wallet card on the tablet or customer-facing browser screen without handing the phone to staff.
- Step 3 03
Stamp progress updates
7stamp adds the stamp and shows updated progress so the customer can immediately see movement toward the reward.
- Step 4 04
Reward appears when the goal is reached
If the customer completes the goal, the kiosk flow can reveal a simple reward, a Smart Voucher, or the next reward action.
- Step 5 05
The customer leaves with the card still on the phone
The same wallet card stays available for the next visit, and 7stamp can later support reminders, birthday rewards, or repeat-visit campaigns.
Best industries for a loyalty kiosk
Self-service kiosk mode works best where speed matters, the reward logic is simple, and the business wants customers to handle most of the loyalty interaction themselves.
Cafes and coffee shops
Ideal for fast-moving counters where customers already wait briefly after ordering and can scan without staff slowing the queue.
Bakeries and takeaway counters
Great for quick transactions and regular customers who can collect stamps while the team keeps serving the next person.
Car washes
Useful where customers can scan before or after service and the business wants a visible replacement for paper wash cards.
Busy retail and express service points
Works well when the staff should stay focused on payment, pickup, and stock flow while loyalty happens in parallel.
Self-Service Kiosk vs Staff Scanner
Both workflows can work with the same digital stamp card. The right choice depends on whether the business wants customer self-service or staff-led control at the moment of validation.
01
Who performs the scan
- Self-Service Kiosk
- The customer scans their own wallet card on a tablet or browser screen
- Staff Scanner
- A staff member scans the customer’s wallet card from a phone or tablet
02
Best service style
- Self-Service Kiosk
- High-traffic counters and self-service-friendly environments
- Staff Scanner
- Premium service, appointments, and staff-led customer interactions
03
Counter workload
- Self-Service Kiosk
- Reduces direct staff handling of loyalty at busy times
- Staff Scanner
- Keeps loyalty inside the service interaction, but uses more staff attention
04
Customer guidance needed
- Self-Service Kiosk
- Needs a clear screen prompt and intuitive placement
- Staff Scanner
- Needs less customer self-guidance because staff leads the step
05
Speed in queues
- Self-Service Kiosk
- Strong for fast repeat traffic when customers learn the flow quickly
- Staff Scanner
- Better when service quality matters more than pure queue speed
06
Best examples
- Self-Service Kiosk
- Cafes, bakeries, car washes, busy retail, takeaway counters
- Staff Scanner
- Salons, spas, restaurants, clinics, premium service businesses
Kiosk FAQ
What is a self-service loyalty kiosk?
A self-service loyalty kiosk is a customer-facing tablet or browser-based station near checkout where customers scan their own wallet loyalty card, collect stamps, and interact with rewards with little or no staff involvement.
What businesses get the best results from kiosk mode?
Kiosk mode works best for cafes, bakeries, takeaway counters, car washes, busy retail, and other high-traffic businesses where loyalty should not slow down the line.
Do I need a special tablet app to run a loyalty kiosk?
No dedicated customer app is required for the loyalty card itself. The customer uses Apple Wallet or Google Wallet, while the business can present the kiosk flow through a customer-facing device or browser-based setup.
How is kiosk mode different from Staff Scanner?
In kiosk mode, the customer scans their own wallet card on a shared screen near checkout. In Staff Scanner mode, a team member scans the card from a phone or tablet during the service interaction.
Can customers receive and redeem rewards through kiosk mode?
Yes. Kiosk mode can be used to show updated stamp progress and reveal the next reward step, including simple rewards or Smart Voucher flows depending on the business setup.
Next step
Start with one kiosk, one reward, and one clear customer action
You do not need a complicated rollout to test kiosk loyalty. Begin with a simple wallet card, place one customer-facing device near checkout, and let regulars learn the scan flow naturally.