Tablet or ग्राहक-facing screen
Use a tablet or browser-based screen near checkout so ग्राहक can easily स्कैन without handing their phone to स्टाफ.
वर्कफ़्लो feature
Self-Service लॉयल्टी कियोस्क for डिजिटल स्टैम्प कार्ड
A self-service लॉयल्टी kiosk lets ग्राहक स्कैन their own वॉलेट स्टैम्प कार्ड on a tablet near checkout, collect स्टैम्प्स, and redeem रिवॉर्ड्स with little or no स्टाफ involvement.
With 7stamp, the ग्राहक keeps the लॉयल्टी कार्ड in Apple Wallet or Google Wallet and uses a ग्राहक-facing tablet or browser screen to interact with the program. That means the व्यवसाय can keep the queue moving without giving up a सरल repeat-visit रिवॉर्ड flow.
अंतिम अपडेट
Hardware and सेटअप checklist
A kiosk सेटअप does not need to be complicated. शुरू करें with a clean ग्राहक-facing device, a stable placement, and one साफ़ करें action for the ग्राहक to complete.
Stable stand and visible placement
Place the kiosk where the ग्राहक naturally pauses after भुगतान or before pickup, and keep the screen easy to reach and see.
Reliable power and connection
Keep the device charged or plugged in and make sure the browser flow can stay available throughout the service day.
सरल on-screen instruction
Use one साफ़ करें message such as “स्कैन your वॉलेट कार्ड here” so the kiosk does not become a second training task for स्टाफ.
Fallback assisted flow
Keep a सरल स्टाफ-assisted option available for ग्राहक who need help the पहला time or when the kiosk is temporarily unavailable.
How the kiosk flow works for the ग्राहक
A good kiosk experience feels natural and fast. The ग्राहक should समझें the अगला step immediately, see स्टैम्प progress clearly, and move on without slowing the line.
- स्टेप 1 01
जुड़ें or खोलें the saved कार्ड
A ग्राहक joins by QR code the पहला time, then opens the same लॉयल्टी कार्ड from Apple Wallet or Google Wallet on future भेंटें.
- स्टेप 2 02
स्कैन at the kiosk
The ग्राहक scans the वॉलेट कार्ड on the tablet or ग्राहक-facing browser screen without handing the phone to स्टाफ.
- स्टेप 3 03
स्टैम्प progress updates
7stamp adds the स्टैम्प and shows अपडेट किया गया progress so the ग्राहक can immediately see movement toward the रिवॉर्ड.
- स्टेप 4 04
रिवॉर्ड appears when the goal is reached
If the ग्राहक completes the goal, the kiosk flow can reveal a सरल रिवॉर्ड, a Smart Voucher, or the अगला रिवॉर्ड action.
- Step 5 05
The ग्राहक leaves with the कार्ड still on the phone
The same वॉलेट कार्ड stays available for the अगला visit, and 7stamp can later सपोर्ट reminders, birthday रिवॉर्ड्स, or repeat-visit अभियान.
Best industries for a लॉयल्टी kiosk
Self-service kiosk mode works best where speed matters, the रिवॉर्ड logic is सरल, and the व्यवसाय wants ग्राहक to handle most of the लॉयल्टी interaction themselves.
कैफे और कॉफी शॉप्स
Ideal for fast-moving counters where ग्राहक already wait briefly after ordering and can स्कैन without स्टाफ slowing the queue.
Bakeries and takeaway counters
Great for त्वरित transactions and regular ग्राहक who can collect स्टैम्प्स while the team keeps serving the अगला person.
Car washes
Useful where ग्राहक can स्कैन before or after service and the व्यवसाय wants a visible replacement for paper wash कार्ड्स.
Busy retail and express service points
Works well when the स्टाफ should stay focused on भुगतान, pickup, and stock flow while लॉयल्टी happens in parallel.
Self-Service कियोस्क vs स्टाफ स्कैनर
Both वर्कफ़्लोज़ can work with the same डिजिटल स्टैम्प कार्ड. The right choice depends on whether the व्यवसाय wants ग्राहक self-service or स्टाफ-led control at the moment of validation.
01
Who performs the स्कैन
- Self-Service कियोस्क
- The ग्राहक scans their own वॉलेट कार्ड on a tablet or browser screen
- स्टाफ स्कैनर
- A स्टाफ member scans the ग्राहक’s वॉलेट कार्ड from a phone or tablet
02
Best service style
- Self-Service कियोस्क
- High-traffic counters and self-service-friendly environments
- स्टाफ स्कैनर
- Premium service, appointments, and स्टाफ-led ग्राहक interactions
03
Counter workload
- Self-Service कियोस्क
- Reduces direct स्टाफ handling of लॉयल्टी at busy times
- स्टाफ स्कैनर
- Keeps लॉयल्टी inside the service interaction, but uses more स्टाफ attention
04
ग्राहक guidance needed
- Self-Service कियोस्क
- ज़रूरतs a साफ़ करें screen prompt and intuitive placement
- स्टाफ स्कैनर
- ज़रूरतs less ग्राहक self-guidance because स्टाफ leads the step
05
Speed in queues
- Self-Service कियोस्क
- Strong for fast repeat traffic when ग्राहक learn the flow quickly
- स्टाफ स्कैनर
- Better when service quality matters more than pure queue speed
06
Best examples
- Self-Service कियोस्क
- कैफे, bakeries, car washes, busy retail, takeaway counters
- स्टाफ स्कैनर
- Salons, spas, restaurants, clinics, premium service businesses
कियोस्क FAQ
What is a self-service लॉयल्टी kiosk?
A self-service लॉयल्टी kiosk is a ग्राहक-facing tablet or browser-based station near checkout where ग्राहक स्कैन their own वॉलेट लॉयल्टी कार्ड, collect स्टैम्प्स, and interact with रिवॉर्ड्स with little or no स्टाफ involvement.
What businesses get the best results from kiosk mode?
कियोस्क mode works best for cafes, bakeries, takeaway counters, car washes, busy retail, and other high-traffic businesses where लॉयल्टी should not slow down the line.
Do I need a special tablet ऐप to run a लॉयल्टी kiosk?
नहीं dedicated ग्राहक ऐप is required for the लॉयल्टी कार्ड itself. The ग्राहक uses Apple Wallet or Google Wallet, while the व्यवसाय can present the kiosk flow through a ग्राहक-facing device or browser-based सेटअप.
How is kiosk mode different from स्टाफ स्कैनर?
In kiosk mode, the ग्राहक scans their own वॉलेट कार्ड on a shared screen near checkout. In स्टाफ स्कैनर mode, a team member scans the कार्ड from a phone or tablet during the service interaction.
Can ग्राहक receive and redeem रिवॉर्ड्स through kiosk mode?
हाँ. कियोस्क mode can be used to show अपडेट किया गया स्टैम्प progress and reveal the अगला रिवॉर्ड step, including सरल रिवॉर्ड्स or Smart Voucher flows depending on the व्यवसाय सेटअप.
अगला step
शुरू करें with one kiosk, one रिवॉर्ड, and one साफ़ करें ग्राहक action
You do not need a complicated rollout to test kiosk लॉयल्टी. Begin with a सरल वॉलेट कार्ड, place one ग्राहक-facing device near checkout, and let regulars learn the स्कैन flow naturally.