Tablet or khách hàng-facing screen
Use a tablet or browser-based screen near checkout so khách hàng can easily quét without handing their phone to nhân viên.
Quy trình feature
Self-Service Trung thành Kiosk for Thẻ tem kỹ thuật số
A self-service trung thành kiosk lets khách hàng quét their own ví tem thẻ on a tablet near checkout, collect tem, and redeem phần thưởng with little or no nhân viên involvement.
With 7stamp, the khách hàng keeps the trung thành thẻ in Apple Ví or Google Ví and uses a khách hàng-facing tablet or browser screen to interact with the program. That means the doanh nghiệp can keep the queue moving without giving up a đơn giản repeat-visit phần thưởng flow.
Cập nhật lần cuối
Hardware and thiết lập checklist
A kiosk thiết lập does not need to be complicated. Bắt đầu with a clean khách hàng-facing device, a stable placement, and one xóa action for the khách hàng to complete.
Stable stand and visible placement
Place the kiosk where the khách hàng naturally pauses after thanh toán or before pickup, and keep the screen easy to reach and see.
Reliable power and connection
Keep the device charged or plugged in and make sure the browser flow can stay available throughout the service day.
Đơn giản on-screen instruction
Use one xóa message such as “Quét your ví thẻ here” so the kiosk does not become a second training task for nhân viên.
Fallback assisted flow
Keep a đơn giản nhân viên-assisted option available for khách hàng who need help the đầu tiên time or when the kiosk is temporarily unavailable.
How the kiosk flow works for the khách hàng
A good kiosk experience feels natural and fast. The khách hàng should hiểu the tiếp theo step immediately, see tem progress clearly, and move on without slowing the line.
- Bước 1 01
Tham gia or mở the saved thẻ
A khách hàng joins by QR code the đầu tiên time, then opens the same trung thành thẻ from Apple Ví or Google Ví on future lượt ghé.
- Bước 2 02
Quét at the kiosk
The khách hàng scans the ví thẻ on the tablet or khách hàng-facing browser screen without handing the phone to nhân viên.
- Bước 3 03
Tem progress updates
7stamp adds the tem and shows đã cập nhật progress so the khách hàng can immediately see movement toward the phần thưởng.
- Bước 4 04
Phần thưởng appears when the goal is reached
If the khách hàng completes the goal, the kiosk flow can reveal a đơn giản phần thưởng, a Smart Voucher, or the tiếp theo phần thưởng action.
- Step 5 05
The khách hàng leaves with the thẻ still on the phone
The same ví thẻ stays available for the tiếp theo visit, and 7stamp can later hỗ trợ reminders, birthday phần thưởng, or repeat-visit chiến dịch.
Best industries for a trung thành kiosk
Self-service kiosk mode works best where speed matters, the phần thưởng logic is đơn giản, and the doanh nghiệp wants khách hàng to handle most of the trung thành interaction themselves.
Quán cà phê và quán cà phê
Ideal for fast-moving counters where khách hàng already wait briefly after ordering and can quét without nhân viên slowing the queue.
Bakeries and takeaway counters
Great for nhanh transactions and regular khách hàng who can collect tem while the team keeps serving the tiếp theo person.
Car washes
Useful where khách hàng can quét before or after service and the doanh nghiệp wants a visible replacement for paper wash thẻ.
Busy retail and express service points
Works well when the nhân viên should stay focused on thanh toán, pickup, and stock flow while trung thành happens in parallel.
Self-Service Kiosk vs Nhân viên Máy quét
Both quy trình can work with the same kỹ thuật số tem thẻ. The right choice depends on whether the doanh nghiệp wants khách hàng self-service or nhân viên-led control at the moment of validation.
01
Who performs the quét
- Self-Service Kiosk
- The khách hàng scans their own ví thẻ on a tablet or browser screen
- Nhân viên Máy quét
- A nhân viên member scans the khách hàng’s ví thẻ from a phone or tablet
02
Best service style
- Self-Service Kiosk
- High-traffic counters and self-service-friendly environments
- Nhân viên Máy quét
- Premium service, appointments, and nhân viên-led khách hàng interactions
03
Counter workload
- Self-Service Kiosk
- Reduces direct nhân viên handling of trung thành at busy times
- Nhân viên Máy quét
- Keeps trung thành inside the service interaction, but uses more nhân viên attention
04
Khách hàng guidance needed
- Self-Service Kiosk
- Cầns a xóa screen prompt and intuitive placement
- Nhân viên Máy quét
- Cầns less khách hàng self-guidance because nhân viên leads the step
05
Speed in queues
- Self-Service Kiosk
- Strong for fast repeat traffic when khách hàng learn the flow quickly
- Nhân viên Máy quét
- Better when service quality matters more than pure queue speed
06
Best examples
- Self-Service Kiosk
- Quán cà phê, bakeries, car washes, busy retail, takeaway counters
- Nhân viên Máy quét
- Salons, spas, restaurants, clinics, premium service businesses
Kiosk Câu hỏi thường gặp
What is a self-service trung thành kiosk?
A self-service trung thành kiosk is a khách hàng-facing tablet or browser-based station near checkout where khách hàng quét their own ví trung thành thẻ, collect tem, and interact with phần thưởng with little or no nhân viên involvement.
What businesses get the best results from kiosk mode?
Kiosk mode works best for cafes, bakeries, takeaway counters, car washes, busy retail, and other high-traffic businesses where trung thành should not slow down the line.
Do I need a special tablet ứng dụng to run a trung thành kiosk?
Không dedicated khách hàng ứng dụng is required for the trung thành thẻ itself. The khách hàng uses Apple Ví or Google Ví, while the doanh nghiệp can present the kiosk flow through a khách hàng-facing device or browser-based thiết lập.
How is kiosk mode different from Nhân viên Máy quét?
In kiosk mode, the khách hàng scans their own ví thẻ on a shared screen near checkout. In Nhân viên Máy quét mode, a team member scans the thẻ from a phone or tablet during the service interaction.
Can khách hàng receive and redeem phần thưởng through kiosk mode?
Có. Kiosk mode can be used to show đã cập nhật tem progress and reveal the tiếp theo phần thưởng step, including đơn giản phần thưởng or Smart Voucher flows depending on the doanh nghiệp thiết lập.
Tiếp theo step
Bắt đầu with one kiosk, one phần thưởng, and one xóa khách hàng action
You do not need a complicated rollout to test kiosk trung thành. Begin with a đơn giản ví thẻ, place one khách hàng-facing device near checkout, and let regulars learn the quét flow naturally.