Sera ya Marejesho

Our order process ni conducted by our online reseller Paddle.com. Paddle.com ni Merchant ya Record kwa zote our orders. Paddle hushughulikia zote mteja service inquiries na hurudi regarding malipo. Lini you purchase subscription, you ingiza kwenda ndani ya contract na Paddle, na yako malipo ni subject ku Paddle’s Masharti na Conditions na Sera ya Faragha.

Ikiwa you ni consumer based ndani ya European Union au United Kingdom, you kuwa na legal right ku “cooling-off” period. You may cancel yako subscription within 14 siku kutoka date ya purchase bila giving any reason.

• Service Performance: By starting ku tumia our Service (e.g., creating digital kadi ya uaminifu, issuing stempu, au downloading Scanner App) during 14-siku period, you acknowledge hiyo you ni requesting immediate performance ya service.
• Pro-rata Refunds: Ikiwa you exercise yako right ku withdraw baada ya you kuwa na started using Service, we (via Paddle) may deduct amount proportionate ku service provided until time you communicated yako withdrawal.

Outside ya statutory 14-siku withdrawal period kwa EU/UK consumers, zote fees paid kwa Service ni generally non-refundable.

However, we may consider marejesho requests ndani ya following exceptional circumstances:

• Technical Issues: Ikiwa you experience technical problems na Service hiyo we ni unable ku resolve within reasonable timeframe (usually 7 biashara siku).
• Billing Errors: Ikiwa you were charged incorrectly due ku technical error on our part au Paddle’s part.

You may cancel yako subscription at any time kupitia yako account settings au by contacting Paddle usaidizi.

• Cancellation stops future billing.
• You ita continue ku kuwa na access ku Service until end ya yako current billing period.
• Hapana partial refunds ni provided kwa remaining siku ya subscription mwezi au mwaka baada ya cancellation.

Ku request marejesho, please fuata hizi steps:

1. Mawasiliano Paddle Usaidizi: Visit https://paddle.net au tumia mawasiliano information provided ndani ya yako purchase receipt.
2. Mawasiliano Us: You inaweza also notify us at info@7stamp.com . Please include yako account email address na reason kwa marejesho request.

Ikiwa marejesho ni approved, hii ita kuwa processed using original malipo method. Depending on yako bank, hii may take 5–10 biashara siku kwa funds ku appear ndani ya yako account.

We reserve right ku refuse marejesho requests ikiwa we detect signs ya fraud, account abuse, au pattern ya repeated marejesho requests kwa ile ile account.