Қайтару саясаты

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all клиент service inquiries and returns regarding payments. When you purchase a subscription, you enter into a contract with Paddle, and your төлем is subject to Paddle’s Terms and Conditions and Құпиялық саясаты.

If you are a consumer based in the European Union or the United Kingdom, you have a legal right to a “cooling-off” period. You may cancel your subscription within 14 days from the date of purchase without giving any reason.

• Service Performance: By starting to use our Service (e.g., creating a цифрлық loyalty картасы, issuing stamps, or downloading the Сканер Қолданба) during the 14-day period, you acknowledge that you are requesting the immediate performance of the service.
• Pro-rata Refunds: If you exercise your right to withdraw after you have started using the Service, we (via Paddle) may deduct an amount proportionate to the service provided until the time you communicated your withdrawal.

Outside of the statutory 14-day withdrawal period for EU/UK consumers, all fees paid for the Service are generally non-refundable.

However, we may consider refund requests in the following exceptional circumstances:

• Technical Issues: If you experience technical problems with the Service that we are unable to resolve within a reasonable timeframe (usually 7 бизнес days).
• Есеп айырысу Errors: If you were charged incorrectly due to a technical error on our part or Paddle’s part.

You may cancel your subscription at any time through your account settings or by contacting Paddle қолдау.

• Cancellation stops future есеп айырысу.
• You will continue to have access to the Service until the end of your current есеп айырысу period.
• Жоқ partial refunds are provided for the remaining days of a subscription month or year after cancellation.

To request a refund, please follow these steps:

1. Байланыс Paddle Қолдау: Сапар https://paddle.net or use the contact information provided in your purchase receipt.
2. Бізбен байланысу: You can also notify us at info@7stamp.com . Please include your account email address and the reason for the refund request.

If a refund is approved, it will be processed using the original төлем method. Depending on your bank, it may take 5–10 бизнес days for the funds to appear in your account.

We reserve the right to refuse refund requests if we detect signs of fraud, account abuse, or a pattern of repeated refund requests for the same account.