退款政策

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all 客户 service inquiries and returns regarding payments. When you purchase a subscription, you enter into a contract with Paddle, and your 支付 is subject to Paddle’s Terms and Conditions and 隐私政策 Policy.

If you are a consumer based in the European Union or the United Kingdom, you have a legal right to a “cooling-off” period. You may cancel your subscription within 14 days from the date of purchase without giving any reason.

• Service Performance: By starting to use our Service (e.g., creating a 数字 忠诚度 卡, issuing 印章, or downloading the 员工 扫描ner App) during the 14-day period, you acknowledge that you are requesting the immediate performance of the service.
• Pro-rata Refunds: If you exercise your right to withdraw after you have started using the Service, we (via Paddle) may deduct an amount proportionate to the service provided until the time you communicated your withdrawal.

Outside of the statutory 14-day withdrawal period for EU/UK consumers, all fees paid for the Service are generally non-refundable.

However, we may consider refund requests in the following exceptional circumstances:

• Technical Issues: If you experience technical problems with the Service that we are unable to resolve within a reasonable timeframe (usually 7 业务 days).
• 账单 Errors: If you were charged incorrectly due to a technical error on our part or Paddle’s part.

You may cancel your subscription at any time through your account settings or by contacting Paddle 支持.

• Cancellation stops future 账单.
• You will continue to have access to the Service until the end of your current 账单 period.
• 否 partial refunds are provided for the remaining days of a subscription month or year after cancellation.

To request a refund, please follow these steps:

1. 联系 Paddle 支持: Visit https://paddle.net or use the 联系 information provided in your purchase receipt.
2. 联系我们: You can also notify us at info@7stamp.com . Please include your account email address and the reason for the refund request.

If a refund is approved, it will be processed using the original 支付 method. Depending on your bank, it may take 5–10 业务 days for the funds to appear in your account.

We reserve the right to refuse refund requests if we detect signs of fraud, account abuse, or a pattern of repeated refund requests for the same account.