환불 정책

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all 고객 service inquiries and returns regarding payments. When you purchase a subscription, you enter into a contract with Paddle, and your 결제 is subject to Paddle’s Terms and Conditions and 개인정보처리방침 Policy.

If you are a consumer based in the European Union or the United Kingdom, you have a legal right to a “cooling-off” period. You may cancel your subscription within 14 days from the date of purchase without giving any reason.

• Service Performance: By starting to use our Service (e.g., creating a 디지털 로열티 카드, issuing 스탬프, or downloading the 직원 스캔ner 앱) during the 14-day period, you acknowledge that you are requesting the immediate performance of the service.
• Pro-rata Refunds: If you exercise your right to withdraw after you have started using the Service, we (via Paddle) may deduct an amount proportionate to the service provided until the time you communicated your withdrawal.

Outside of the statutory 14-day withdrawal period for EU/UK consumers, all fees paid for the Service are generally non-refundable.

However, we may consider refund requests in the following exceptional circumstances:

• Technical Issues: If you experience technical problems with the Service that we are unable to resolve within a reasonable timeframe (usually 7 비즈니스 days).
• 청구 Errors: If you were charged incorrectly due to a technical error on our part or Paddle’s part.

You may cancel your subscription at any time through your account settings or by contacting Paddle 지원.

• Cancellation stops future 청구.
• You will continue to have access to the Service until the end of your current 청구 period.
• 아니요 partial refunds are provided for the remaining days of a subscription month or year after cancellation.

To request a refund, please follow these steps:

1. 문의 Paddle 지원: Visit https://paddle.net or use the 문의 information provided in your purchase receipt.
2. 문의하기: You can also notify us at info@7stamp.com . Please include your account email address and the reason for the refund request.

If a refund is approved, it will be processed using the original 결제 method. Depending on your bank, it may take 5–10 비즈니스 days for the funds to appear in your account.

We reserve the right to refuse refund requests if we detect signs of fraud, account abuse, or a pattern of repeated refund requests for the same account.