Author: Maksym Ronshyn
Last updated: August 13, 2026
A franchise lives or dies on consistency. Customers expect the same experience at every location, and head office needs to see what is happening across all of them. The Customer Feedback add-on gives a network one feedback experience under one brand — while each location stays accountable for its own results.
One brand, one Customer Feedback page
With White-label, the Customer Feedback page runs on your own domain, under your own brand, with your own system emails — across every channel and every location. Franchisees, including independent legal entities, get the same tool inside the same brand, with nothing to rebuild per site.
Central analytics, separate administration
Every submission is attributed to a location, taken from the Staff Login it came through, so head office sees network-wide analytics while each location is administered separately. The rating scale is chosen once for the brand and shown by every channel, which keeps the numbers comparable across locations rather than a patchwork of incompatible scales.
No app, no per-location integration
Customers join by scanning a QR — nothing to install. And because locations can be renewed with Access Codes, you do not have to connect every franchisee to a recurring-payment provider to get started.
For franchisors selling to their network
If you provide the tool to your franchisees, Customer Feedback is available to partners together with Packages, in an Access Code of type Combined. Talk to us through the partner program for how it is packaged for a network.
How to turn it on
Customer Feedback is a paid add-on priced per staff login on an active paid plan — see the pricing page and the setup guide.
FAQ
Can every location share one brand?
Yes. With White-label the Customer Feedback page runs under one brand and domain across the whole network.
Can head office see all locations?
Yes. Submissions are attributed by location, so you get central analytics with per-location administration.
Do franchisees need their own app?
No. Customers join by QR and there is nothing to install.
