वर्कफ़्लो
Pick the वर्कफ़्लो that matches your service model, स्टाफ capacity, and checkout reality instead of forcing every location into the same process.
शुरू करें with the service reality
The best वर्कफ़्लो is the one your team can maintain during a normal busy shift. A theoretically elegant flow is not useful if it adds friction at the counter.
चुनें the वर्कफ़्लो based on how ग्राहक are served today, not on how you wish the operation worked.
स्टाफ-assisted वर्कफ़्लो
This is the most direct option when team members already interact with the ग्राहक at checkout. A स्टाफ member scans the कार्ड, adds a स्टैम्प, or validates the रिवॉर्ड.
Use this when:
- स्टाफ control is important
- रिवॉर्ड abuse must stay low
- the checkout interaction is already personal
कियोस्क or self-service वर्कफ़्लो
This works well when you want less स्टाफ involvement. ग्राहक स्कैन the कार्ड themselves and complete the action on a tablet or dedicated station.
Use this when:
- queues are fast
- स्टाफ time is limited
- the flow is सरल enough for ग्राहक to complete alone
Automated or integrated वर्कफ़्लो
Automation becomes valuable when the checkout already has a scanning habit or when a POS / API flow can handle the रिवॉर्ड logic in the background.
Use this when:
- your operation needs speed at scale
- the team should stay in one interface
- manual रिवॉर्ड handling is already a bottleneck
One व्यवसाय can use more than one वर्कफ़्लो
You do not need a single वर्कफ़्लो forever. Many teams शुरू करें with स्टाफ validation, then add kiosk or automated paths when volume grows.
The important part is to keep the ग्राहक promise stable even if the internal validation method changes.
दृश्य मार्गदर्शिका
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