19. FAQ
Does the customer need to download an app?
No. The card lives in Apple Wallet or Google Wallet, which are already on the phone. The customer scans a QR and taps “Add to Wallet” — 15 seconds, no registration, no app.
Do I need to integrate my POS?
Not required. The simplest launch is integration-free, through 7stamp Scanner or Delivery Inserts. If your POS already handles promo codes (and most modern POS do), use a Voucher with a Redeem Code — that gives you a loyalty layer on top of your POS without any rework. If you want a deep integration, ready-made Poster, Serve, and API/Webhooks are there.
Do I need to train staff?
Minimally. In Self-Service Kiosk the customer scans the card themselves — the staff does zero actions. In Autopilot an external scanner picks up the card “as a barcode” in the background. In Staff Scanner the staff has one action: “scan the card”. Training takes 2 minutes.
How much does it cost?
- Free Forever — €0, 100 Card Operations and 1 Staff Seat per month.
- Monthly — €29 / month per location.
- Annual — €290 / year per location (-2 months).
Can I change the card design after customers have it?
Yes. Open the card in Card Designer, edit it, tap Regenerate Stamp Card — changes are pushed to all already-issued cards. The underlying mechanics (stamp count, Reward type) are best not changed — that confuses existing participants.
What if the customer screenshots a voucher?
A voucher screenshot won’t work twice. A Voucher has the issued → active → redeemed → expired lifecycle. After redemption the status flips to redeemed, and any subsequent attempt to use the voucher (via Scanner or Redeem Code in the POS) is rejected.
What if the customer shows one Redeem Code twice?
Same thing — the Voucher has a state machine. After the first use the voucher becomes redeemed, and the same Redeem Code won’t pass again. Additionally, the code in the POS can be set as one-time.
Is multi-location supported?
Yes. Billing is per location/login. Each location/shift gets its own Staff Seat in the Staff section. In Overview → Location analytics (Staff) you see stats per location/staff.
What about languages?
The public 7stamp experience is currently available in English, Ukrainian, Polish, Slovak, and Russian. Additional public languages are kept out of the site, SEO, and sitemaps until translation review is complete.
Can I see the card the way the customer sees it?
Yes. On the Stamp Cards page, under every card, there’s a ⤴️ icon → View as Customer. Also, from any row in Journal the 🔍 Customer view link is available — an exact replica of what this specific customer saw.
How is a Lottery played if the customer has neither staff nor a kiosk nearby?
If a Reward = Lottery fires from a Delivery Insert or Receipt QR scan, the lottery is played right in the customer’s phone browser, on the card page. No app to install. The same scenario works for post-purchase campaigns with a Voucher slot attached to the lottery pool.
Can I send broadcasts to messengers (WhatsApp / Telegram / Viber)?
Yes — with the 7cloc.com integration connected. After activation, the “messengers” channel appears in Campaigns next to PUSH and Email, and any campaign (including Birthday greetings and Win-back) can be sent across all three channels at once, optionally with an attached Voucher.
What if the customer loses their phone?
The Wallet card is tied to the customer’s Apple/Google account — when restoring on a new phone, Wallet syncs all passes automatically, including the 7stamp card with all its stamps and vouchers.
How does 7stamp Scanner differ on Web / Android / iOS?
Functionally all three platforms do the same — Staff Login entry, three modes (Manual / Autopilot / Kiosk), scanning, voucher redemption. The web version at scanner.7stamp.com is suitable for a shared work laptop or any-OS tablet — nothing to install. The native Android and iOS apps are faster with the camera and more convenient on staff personal phones. For a Kiosk stand on an iPad or Android tablet, we recommend the native app.
Can I use one Staff Login on several devices at once?
Technically — yes, within one location. In practice it’s recommended to create a separate Staff Login per physical workstation (Bar Counter, Cash Register, Kiosk Tablet). That gives correct analytics in Overview → Location analytics (Staff) — you’ll see who stamped how many.
How do I switch between Manual and Autopilot?
Manual and Autopilot are the same mode switched by the Auto-Stamp (Scanner Only) toggle in the upper right of the main screen. Toggle off — Manual (staff scans with the camera). Toggle on — Autopilot (stamps added automatically from external scanner input). The switch is instant and doesn’t require re-login.
What if the customer’s card doesn’t scan?
- Make sure the customer has the right card open in Wallet (your business card, not someone else’s).
- Ask them to raise the screen brightness.
- If the camera still struggles — use the Search Customer button and find the customer by email or card number (visible on the card itself in Wallet under the progress bar).
- As a last resort, open the admin →
Issued user cards, find the customer, and add a stamp manually via VIEW HISTORY.
If you find an error or inconsistency, write to support.